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" or a generic statement such as "executable has encountered a problem." Only the Turbo Tax version for the current tax year can be updated – you cannot update a copy you purchased for a previous year because state and federal tax laws change from one year to the next.

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These troubleshooting steps get progressively more difficult and time consuming, so we strongly recommend attempting them in ascending order to avoid unnecessary time and effort.Manually editing the Windows registry to remove invalid Error 42002 keys is not recommended unless you are PC service professional.Because of this risk, we highly recommend using a trusted registry cleaner such as Win Thruster (Developed by Microsoft Gold Certified Partner) to scan and repair any Error 42002-related registry problems.Using a registry cleaner automates the process of finding invalid registry entries, missing file references (like the one causing your 42002 error), and broken links within the registry.Important: Because of the serious problems that may arise if the registry is modified incorrectly, Turbo Tax cannot provide support for registry edits.

Before you make any changes, we also highly recommend that you make a backup of your registry.They charged me for a simple tax return despite my income being well below the amount you should be charging someone for filing taxes.It was not clear that I would be charged for filing some medical expenses and filing for a tax return on my charitable donations until after I had submitted everything.At this point it just seemed easier to grit my teeth and pay... Paying was a huge headache, as their system was not working and I talked to one incompetent customer service provider after another.Ultimately they charged me TWICE for something I really should not have had to pay for in the first place and despite continuing to leap through incompetent customer service individuals and conversations with literal robots on the phone, I have still not reached a person who can refund me my money.Tax forms were filed with missing information, IRS auditing me now. Transferred me to tech was rude said, "I can't do anything about it. it is now may 20th and my refund is just now updating!